Warranty.

This product is warranted by the Company to be free from defects in materials and workmanship for a period of 12 months from the date of purchase. This covers all parts and labour for 12 months.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make a warranty claim, you must be able to supply proof of purchase and video evidence of the defect via email to help@bidetry.com. The Company will bear any expenses incurred for warranty claims, excluding the cost of transport of the product for service.

This warranty will not apply in the following cases:

1. any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.
2. the use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.
3. the product is damaged as a direct result of incorrect installation or disassembly by yourself.
4. when damage is caused directly or indirectly by utility supply problems, lack of user care, electrical storm damage, incorrect power supply, accident, abuse, incorrect use, uncertified installation, unauthorised repairs or use with non-standard components.
5. when required maintenance did not take place and normal wear and tear.

The following conditions will compromise and in some cases cancel your warranty:

1. whilst this warranty applies to the original owner only, however subsequent owners may still have rights under the Australian Consumer Law.
2. if you are required to return the product to the Company, you must ensure it is cleaned, drained and free from debris or residues, securely packed and insured. The Company takes no responsibility for loss or damage of the product prior to being received.
3. only water or neutral cleaning agent should be used to clean the product.
4. this product is intended for domestic use in the owner’s home. Use of the product for commercial purposes will limit the warranty to a period of three months.
5. the Company will not be responsible for damage which occurs during delivery or installation.