Unfortunately we are unable to cancel or amend the details on an order. This is due to the extensive automation that happens behind the scenes which triggers multiple touch points during the fulfilment process.

The billing address must be linked to the credit card or payment provider you will be using when you place the order. We would recommend shipping to the billing address however it is possible to ship to an alternative address.

As soon as we receive your order on our site, it's instantaneously transmitted to our shipping team where the address data is then automatically passed on to the delivery courier. In the meantime, your products are carefully packed and boxed, ready for dispatch. We aim to dispatch all orders within [read more]

Perhaps you were not at home for multiple delivery attempts? Unless we hear from you, your order will be refunded minus the shipping cost.